Effective Date: May 1, 2025
Thank you for choosing Wani WiFi, an authorized PDO Aggregator and App Provider under the PM-WANI WiFi Scheme.
This Cancellation and Refund Policy outlines the procedures for cancellations, refunds, and dispute resolution for services purchased through WaniWiFi.com.
Wani WiFi provides prepaid public WiFi internet services under the PM-WANI framework. Due to the consumable and digital nature of our services, certain restrictions apply to cancellations and refunds.
Prepaid Internet Plans:
Once a user purchases and activates a WiFi data pack, the plan cannot be canceled and the payment is non-reversible once service has commenced.
Non-Activated Purchases:
If the user has completed a payment but has not started using the data pack or internet services, cancellation requests may be considered within 2 hours of the transaction, subject to approval.
Service Disruption:
In case of non-delivery of service (e.g., no WiFi coverage at the user location), users must raise a complaint within 24 hours for evaluation.
Non-Refundable Services:
All successfully activated and utilized data packs or internet usage charges are non-refundable.
Failed Transactions:
If your account is debited but the service was not delivered (e.g., transaction failure), we will process a refund within 7-10 business days after verification.
Duplicate Payments:
If a user is charged multiple times for the same service, the excess amount will be refunded upon validation.
Technical Errors:
Refunds may be considered in cases of verified technical issues.
To request a refund, please email us at:
Include the following details:
Full Name
Mobile Number
Transaction ID
Payment Date and Amount
Reason for Refund Request
Screenshot of Payment Confirmation (if available)
Refund Mode:
All approved refunds will be credited via the original mode of payment (processed through Razorpay).
For any service-related disputes or refund issues, please contact:
Wani WiFi Support Team
Email: help@waniwifi.com
Website: https://waniwifi.com
We reserve the right to revise this Cancellation & Refund Policy at any time. Any changes will be published on our website with an updated Effective Date.
This policy complies with applicable Indian laws, PM-WANI regulations, and Razorpay payment gateway policies.
By using our services and making payments on WaniWiFi.com, you agree to this Cancellation and Refund Policy.
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